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Campaign Operations

A Practical Guide to Campaign Operations QA

The pre-launch checklist senior MOPs teams actually use — rendering, links, tracking, consent, segmentation, sync.

6 min read Campaign OperationsSeptember 2025By Xadentra MOPs team

A campaign QA pass is not a personality trait — it is a checklist. The teams that ship cleanly week after week run the same six checks in the same order. Here is ours.

1. Rendering across inboxes

Test in Outlook, Gmail web, Gmail mobile, Apple Mail, and at least one corporate Outlook setup. Dark mode is not optional — your logo will invert.

2. Every link

Click every link in the rendered preview, not just the source. Verify that destination URLs include the right UTMs and resolve. Dead links in a launch email cost more than ten hours of additional QA.

3. Tracking and consent

Confirm GTM fires correctly on the landing page, consent is captured before any non-essential tag loads, and the form posts to the right campaign.

4. Segmentation

Sanity check the audience: row count, suppression overlap, and a random sample of three records. Most send disasters are segmentation disasters.

5. Sync direction

If the campaign updates a field that flows to Salesforce, validate the sync end-to-end on at least one test record before send.

6. Reporting wired

If you cannot answer 'how is this campaign performing' the morning after launch, the dashboard is the bug — not the campaign.

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